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Step By Step Guide Which WVP International’s Management Uses to Handle Customer Complaints Efficiently

The ability to handle the customer complaints directly shows the commitment of company towards the customer. Customer complaint handling performs the ability of the WVP International and how much it cares about its customers. So, service recovery and customer complaints handling are crucial for growth and credibility of the company.
The steps taken by the management team of WVP to handle WVP InternationalComplaints of Customers are as follows:
  1. Detail preparation by the team including the top level employees and management.
  • Performs internal investigation;
  1. Present status of the company?
  2. Statistics of how many customers the company loses?
  3. Check the professional behavior of employees on:
  • Their behavior towards the complaints.
  • How WVP makes it easy for the patrons to express their complaints.
  • What the customers feel about their complaints. Are complaints are welcomed by the company.
  • Skills in handling customer complaints.
  • The employees have the authority to handle the customer complaints.
  • Addressing the internal Complaints.
2. Ensure that the front liners are fully devoted to the assigned project.
  • The management officials take the lead position to handle the process by showing full commitment.
  • Top position officer of management supports the project.
  1. Prepare a written but easy complaint policy.
  2. Handle the customer complaints first on a team level.
  3. Educate the employees.
  • Every employee of the company is instructed in effective complaint handling.
  • The employees get reference material on the subject in hard copy & then established a list of actions for effective complaint handling.
6.Design a compendium with directions & other documents.
7.Continue the work up;

  • Regularly discuss the complaints of the customer.
  • Regularly organize the exchange of checklist & experience between individuals and other departments.
  • Employees keep discussing the successful methods.
  • Ensure that top management officials are active & have an important role in the handling process.
  • Apply the same procedure to the internal complaints handling.

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