When selecting the medium through which you would communicate with a customer, you should also think about how you would like to be treated by your customers in case of a complaint. Select a suitable conversation type you would prefer to have with the customers who come up with a complaint. This selection may clear the thought of the customer that you are ready for consideration by treating them with courtesy. If your customer lodged a complaint on WVP International Complaints page, ask them to stay calm and compose during the conversation as by this both of you will able to find a middle way to resolve the issue. On the other hand, we thank our customer for sharing positive words on WVPInternational Feedback page. WVP follows the following approach to manage a customer’s complaint. WVP manages customer’s complaints by following steps We speak to our customer personally. We thank our customer to share the complaint with the team. We respond the c...